Grotto FAQs
- Children (aged 2-12): £20 each
- Adults (ages 12+): £10 each
Babies in arms: free to meet Santa (if you wish to receive a gift, a ticket must be purchased)
A maximum of 4 children can be accompanied by 1 adult
Do adults require tickets?
Yes, all children must be accompanied by an adult who must also purchase a ticket for themselves.
What time should I arrive?
We advise that you arrive 10 minutes before your ticket time at the allocated Grotto area. If you arrive late, we are unfortunately unable to offer a refund.
Are SEN sessions available?
All our sessions will include Makaton and our elves are there to help and engage with all guests. For children with additional sensory needs, our 9am to 10am slots are can provide a slightly quieter experience, as the grotto and garden centre can get very busy during peak times.
Will my visit with Santa be private?
The Grotto Experience is shared with other group bookings. However, when visiting Santa there will be one group booking present at a time.